Internal IO timeout on Intel NVMe drive

Hello Team,

My customer informed that NVMe drive on Servers disappears all of sudden at OS level

Array controller can't recognize the drive either.

That happens across multiple servers.

As a workaround, they tried NVMe drive replacement,  then it fixed

So it seems to be a NVMe drive issue itself.

For testing, NVMe command(identify Device) was used,but report a "internal Device Error" to any subsequent commands

I wonder If this is a known issue for Intel SSD (NVMe) drive

If known issue , what is best practice ?

The exact model: Intel SSD DC P4600   1.6TB  (2.5" NVMe/PCIe SSD 1.6T)

Thanks for your answer in advance

Cheers

JY