Intel has sent out notifications of new firmware for the S4500 drives. Had multiple failures with these drives so I'm hoping firmware fixes some of these issues before they happen on other drives. Anyhow, these are servers in the field that I need to update remotely. I'm having two separate issues with the data center tool that are beyond frustrating.
Issue 1: On almost all servers recently, I can't even install the tool. Just after clicking the install file, I get a message saying "Operating System not Supported" and the install just closes. These are mostly Server 2016 servers but have seen it on 2012 R2 servers as well. It works if I can get the tool installed just after OS install, but for anything that is out in the field I am having no luck even installing ISDCT. The only thing I can think of is that some Windows update is causing this install to fail. I see one other thread with this same issue that doesn't seem to ever have been resolved. I've opened up a case with tech support and the final answer I got was basically, "if I think something is wrong with one of the drives I should do an RMA," An entirely unacceptable answer. I'm hoping this forum is a little more helpful.
Issue 2: Even when I have been able to get ISDCT to install, it will not see drives in and ESRTII RAID array which I believe it should. The user guide says that it won't see drives behind RAID except for LSI based controllers which is what ESRTII is right? I'm using the "isdct.exe set -system EnableLSIAdapter=true" command and it's coming back as successful but the show or load commands don't find and drives.
It's getting beyond frustrating that Intel is putting out data center drives that fail, have buggy firmware or both. Then the firmware updates they provide are impossible to apply. Mind you I'm an Intel fanboy and these are all Intel component servers. Most of the servers I'm having trouble with are S1200SP based, but it's happening on older Intel server systems as well. Need a fix for this. I can't go on-site and pull out every Intel SSD I've ever installed to update firmware, and I don't want to wait for more failures.